Cancellations & Returns

WHOLESALE PURCHASES ARE NON-RETURNABLE.

We are only able to process returns and damages directly purchased from joysusan.com.
We cannot process Joy Susan merchandise purchased from retail stores and other online retailers. Please contact the retailer directly for all requests. It is the store’s responsibility to replace any damaged or defective items depending on the particular store’s return policy. We do not have any control or record of individual stores return policies. 

RETAIL CUSTOMER RETURNS:

  • After 30 days, all sales are considered final.
  • All sale items purchased are final and cannot be returned.
  • To request a return, please complete the form below and you will receive an email response with instructions on processing your return in 3-5 business days.
  • All returned products must be unused and returned in the same packaging that it was received in. You will be responsible for return shipping.
  • Unauthorized returns will not be refunded or credited to your account, and we may handle or dispose of these products as we see fit (e.g., donate).

DAMAGED OR DEFECTIVE ITEMS:

  • We offer a one-year manufacturing damage/defect warranty from date of purchase on our products. Items purchased through any physical store must be returned to that store.
  • If items are damaged during shipment, please let us know as soon as possible.          
  • To receive a refund or replacement piece, please complete the form below and you will receive a response (up to 3-5 business days).   

CANCELLATIONS AND CHANGES TO YOUR EXISTING ORDER:

  • If a change or cancellation needs to be made, please call the office immediately at 1-800-365-4569 to speak with a customer service representative.
  • After an order has been processed we cannot guarantee a successful cancellation or change of an order. An order that has shipped cannot be cancelled or modified.
  • Items may be returned in respect to our return policy, but shipping costs will not be refunded.

*We do not issue return labels or call tags*

RETURN ADDRESS:
Joy Accessories Inc.
Suite 20
Attn: Returns
1 Hartford Sq.
New Britain, CT 06052

RETURN REQUEST FORM

Return Request Form
Address
City
State/Province
Zip/Postal
Please type in item number, then qty., hit enter to go to next line and enter next item number.

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