Ordering and Payment

We accept Visa, MasterCard, Discover & American Express which will be charged at the time we are invoicing and shipping the order. We do not place a charge at the time of ordering.

When a credit card order is processed, our system pre-authorizes the order for the entire amount. If approved, we will have your order packed and shipped. This pre-authorization is not a charge, and it will drop off of your statement based on your banks policy. At the time of shipment, you will only be charged for the merchandise you are receiving. If an item is unavailable, it will remain on backorder until it is in stock, if the backorder total is $70 or under the order will automatically be closed. One of our customer service representatives will reach out to you regarding shipping of backorders over $70.

Customers will be able to retrieve their shipment information from their Joy Susan account page and will also receive a confirmation email after ordering. Shipping costs are a flat rate (depending on your location) for all retail purchases and is charged at the time of invoicing. This will be included on your final invoice. Any delivery dates provided by Joy Susan are estimates, and we reserve the right to send partial shipments and backorders.